The Problem: “Can you turn out Apollo? He needs his fly rug on, but only if it’s sunny, and his over-reach boots, but use the purple ones, not the rubber ones…” Sound familiar? These tiny details cause the most stress and the most mistakes.
The Solution: Use Additional Extras on your core tasks.
How it Works:
When you set up a standard task like Turn Out or Bring In, you can add a list of optional extras that the owner can tick when they make their request.
Examples of Extras:
- Rug Change (e.g., £2.00)
- Fly Mask On (£Free)
- Apply Sun Cream (£Free)
- 4x Stable Bandages Off / 4x Boots On (£5.00 for the extra time)
Why it’s a Game Changer:
- Be Specific: Owners can be incredibly precise. No more guessing if Apollo needs his over-reach boots today – if they want them, they tick the box.
- Value Your Time: Some extras are quick (Fly mask), but some take ages (4 bandages and 4 boots). You can choose to attach a small fee to the time-heavy ones, so you’re paid for that extra 10 minutes of work.
- Stops Miscommunication: Staff see the exact checklist on their screen. No more scrolling through texts or trying to remember a verbal instruction given at 7:00 AM.
The Result: A calmer yard where staff know exactly what they’re doing and owners know their horse is getting bespoke care.
