How does the digital To-Do list work?

It is the digital whiteboard of the yard. Horse owners can make requests for extra services, which automatically add to the daily task list. This keeps everything centralised for staff and management oversight.

Can I manage DIY, Part, and Full livery all in one place?

Yes, you can create and customise packages and extra charges for each horse individually to suit any livery agreement.

Does LIVERYLive include a calendar and arena bookings?

Yes. It includes a centralised diary and an arena booking system, which can also be used as a standalone free tool.

What is the Documents feature?

It is a secure digital storage system for passports, vaccinations, insurance documents, and other records that owners can access anytime.

Can I send messages to all my clients at once?

Yes, the Noticeboard feature allows you to send instant updates to all clients, replacing informal messaging groups with structured communication.

Is there a free trial?

Yes, there is a 6-week free trial of the PRO system so you can complete a full billing cycle. Arena bookings and the Solo version are free to use.

How is PRO pricing calculated?

PRO pricing is based on the number of unique horses active on your account during each billing month.

What happens if I swap or remove horses mid-month?

Any horse active during the billing cycle is counted. For example, if horses are added or swapped, all unique horses active in that month are included in billing.

When does my billing cycle start?

Your billing cycle starts when your free trial ends and then runs monthly from that date.

My payment failed - why can’t I log in?

If a payment fails, account access may be suspended until the outstanding balance is settled.

Do I need to enter credit card details to start?

No, you can start the 6-week trial without entering payment details.

Is LIVERYLive available on both iPhone and Android?

Yes, the app is fully supported on iPhone and Android, and also includes a web portal for desktop use.

Is there a limit to how many staff members I can add?

No, you can add unlimited staff or freelancers to your yard account.

How do I get help if I’m stuck?

Support is available via email, WhatsApp, and online demos.

Does the app replace my current accounting software?

No, it is not a full accounting system, but it simplifies invoicing and integrates with Xero and QuickBooks.

Can I use the app on a tablet?

Yes, it works on tablets and iPads, which many yards use as a central hub.

How do I invite an owner to join the app?

Enter their email in the Owners section and they will receive an invite link to join and view their horse profile.

Can owners see what my staff are doing?

Owners can only see when tasks are completed, not which staff member completed them.

Can owners book their own services or extras?

Yes, owners can request extra services which are added to the yard’s To-Do list once approved.

What if one horse has multiple owners?

You can link multiple owners to a single horse so everyone stays informed.

Can I store a horse’s medical history?

Yes, you can log worming, vet visits, and other records to create a full digital history.

Who owns the data I put into the app?

You own your data. LIVERYLive securely hosts it and does not sell user information.

Is my personal contact information hidden?

Yes, communication is handled within the app so personal phone numbers are not shared.

How secure is the billing and payment information?

All payments are handled through secure, encrypted industry-standard gateways.

Are my horse records private from other yard users?

Yes, owners can only view their own horse records and cannot access other clients’ data.

LIVERYLive FAQs | Livery Yard Management App Questions

Pricing & Account

No. You can set up your yard and start your 6-week trial immediately without providing payment information.

If we are unable to process your monthly payment, we reserve the right to suspend account access immediately. Access will be restored as soon as your outstanding balance is settled.

Your billing cycle starts on the day your free trial ends and then runs per calendar month.

Because the system tracks individual horse profiles, any horse active during the billing cycle is counted. For example, if you start with 10 horses, remove 2, and add 2 new ones, you will be billed for 12 individual horses (the 10 originals plus the 2 new additions).

Your subscription is paid a month in advance.

Your first payment is due on the last day of your trial. This date becomes your permanent monthly billing date and covers the month ahead based on the number of horses currently in your system.
Going forward, you will be billed on that same date each month. The price is calculated using the highest number of unique individual horses that were active on your account at any point during the previous billing month.

We offer a 6-week free trial for the full PRO system so you can experience a complete billing cycle. Arena bookings and the “Solo” version are free to use.

Horses & Owners

Yes, the Record Book allows you to log everything from worming dates to vet visits, creating a permanent digital history for the horse.

You can link multiple owner accounts to a single horse profile, ensuring everyone stays in the loop regarding care and records.

Yes, owners can make requests for extra services (like a rug change or extra hay), which then populates directly onto the yard’s daily To-Do list. (once approved)

Owners can only see when a task has been completed by the yard. It does not list which specific member of staff completed the task. Notes can be added upon completion if more detail is needed.

Simply enter their email address in the “Owners” section; they’ll receive a link to download the app and view their horse’s profile.

Who We Are

Both! Our founder is a yard manager, and most of us spend our weekends in breeches. We believe you can’t build software for this industry unless you’ve experienced catching ponies in the rain at 6 AM. We combine that real-world equestrian experience with high-level tech expertise to make sure the app actually works for your life.

We are a tight-knit team of five based in the UK. We’ve kept the team small on purpose so that we stay agile and connected to our community. Every person here – from our developers to our support staff – understands that a yard doesn’t stop at 5 PM on a Friday.

We launched in 2021 after years of managing yards the “old fashioned” way. We realized that while every other industry had moved to digital, the equestrian world was still stuck with soggy paper diaries and whiteboards that get rubbed out. We’ve been evolving with our users’ feedback ever since.

We offer a range of support services, video hub, knowledge base, live chat agent on your website log in, but you always have the option to reach out to one of our team who are all experienced equine professionals who know their way around the system and a yard.

Key Features

Yes, use the “Noticeboard” feature to send important yard updates instantly, moving communication away from messy and unprofessional WhatsApp groups.

It is a secure digital filing cabinet for passports, vaccination records, and insurance docs that owners can view anytime, ensuring important paperwork is always accessible.

Yes. It includes a centralized diary and a specifically designed arena booking system, which can be used as a stand-alone system for free.

Yes, you can create and customize packages and “extra” charges for every horse on your yard individually to suit any livery agreement.

It is the digital whiteboard of the yard. Horse owners can make requests for extra services, which then automatically add to the daily list. This keeps everything in one place for staff to work from and for the manager to oversee.

General

Yes, the app is compatible with tablets and iPads, which many yards keep in the tack room as a digital “hub.”

LIVERYLive is not designed to be a full accounting system, but it makes invoicing much faster and easier. It also integrates directly with Xero and QuickBooks.

We offer email, WhatsApp, and online demos to support you and to help you get the most out of the system.

No, you can add as many staff or freelance grooms as you need to ensure your tasks are covered.

Yes, the app is fully supported on both platforms, and there is also a Web Portal for office-based administration.

Privacy

We use high-security, cloud-based servers with regular backups to ensure your yard records are always safe and accessible.

Absolutely. Owners can only see information related to their own horses; they cannot see other liveries’ records or details.

All financial transactions are handled through encrypted, industry-standard payment gateways.

Yes, communication happens within the app, so you don’t have to share your personal phone number with every client.

You do. LIVERYLive acts as the secure host for your yard’s data and will never sell your or your clients’ information.