Frequently asked questions
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Livery yard management software
Can LIVERYLive handle my monthly invoicing and connect to my accounting software?
Yes. Charges build up on each horse’s bill as jobs are done, then you bulk send every invoice for the month in a few clicks. Invoices sync with Xero or QuickBooks, so there’s no retyping.
What information can be stored in a horse’s profile?
Stable, package, important notes, feed, contacts and owners, documents, vaccinations, farrier and insurance dates, health records with weight and temperature graphs, and the horse’s billing.
Can we store yard contracts and safety documents in LIVERYLive?
Yes. Upload contracts, yard rules, insurance and safety procedures, choose who can see each one, and see who has marked them as read.
How does the arena booking system work for external clients?
Your arena is listed on the LIVERYLive arena finder. Outside riders search by postcode, see what’s free, then book and pay online. Bookings appear on your yard calendar automatically.
Can I manage my staff’s daily tasks and routines through the app?
Yes. Jobs land on the staff To Do list for the right day, you can assign them to people, and see what’s done in real time. Staff can also clock in and out from the app.
Arena bookings
How do new riders find my arena?
Your arena is listed on LIVERYLive, where riders looking nearby can see availability and book and pay online.
Can I make riders agree to my terms before booking?
Yes. Add your rules and terms and riders accept them as part of booking.
Can I charge different prices for different types of booking?
Yes. Set up booking types for each arena, each with its own price, slot length, who can book and how far ahead.
How do payments work?
With payment on booking switched on, riders pay upfront and the money goes straight to your Stripe account.
Can I list more than one arena?
Yes. Each arena or facility has its own availability, prices, booking types and rules.
Is the arena booking system really free?
Yes, an arena account is free to list. You only need a Stripe account if you want riders to pay when they book. Livery yards get arena bookings included in Pro.
Pricing & account
Do I need to enter credit card details to start?
No. Set up your yard and start the 6 week free trial straight away. No payment details are taken at the start.
My payment failed, why can’t I log in?
If a monthly payment can’t be processed, we may suspend access to your account straight away. Access is restored as soon as the outstanding balance is paid.
When does my billing cycle start?
On the day your free trial ends. That date then becomes your monthly billing date.
What happens if I swap or remove horses mid-month?
Each payment is based on the highest number of different horses active on your account during the previous billing month, which runs from one billing date to the next, so horses swapped in and out all count. For example, start with 10 horses, remove 2 and add 2, and you pay for 12.
How is PRO pricing calculated?
£2 per horse per month, paid a month in advance. Your first payment is due on the last day of your free trial and is based on the horses on your account that day. That date becomes your monthly billing date. After that, each payment is based on the highest number of different horses active at any point during the previous billing month. Unlimited staff and arena bookings are included.
Is there a contract?
No long-term contract. Pro is a monthly subscription, and you can cancel at any time.
Is there a free trial?
Yes. You get a 6 week free trial of the full Pro system. Arena bookings and Solo for horse owners are free to use.
Horses & owners
Can I store a horse’s medical history?
Yes. Vaccinations, vet visits and health records are kept on the horse’s profile, with weight and temperature graphs.
What if one horse has multiple owners?
Several owner accounts can be linked to one horse, so everyone stays in the loop.
Can owners book their own services/extras?
Yes. Owners send requests from the app and see the price first. Once you accept, the job goes on the To Do list and is billed when it’s done.
Can owners see what my staff are doing?
Owners see when their own request has been accepted and completed. They don’t see which member of staff did it. Staff can add a note when they complete a task if more detail is needed.
How do I invite an owner to join the app?
Enter their email address in the Owners section. They get a link to download the app and see their horse’s profile.
Do horse owners pay anything?
No. Horse owner accounts are never charged by LIVERYLive, whether you use Solo on your own or your yard has connected you.
Who we are
Are you "horse people" or "tech people"?
Both. LIVERYLive was started by a yard manager and is shaped by people who work on yards every day.
How many people are in the team?
We’re a small UK team of five, kept small on purpose so we stay close to the yards we work with.
When was LIVERYLive created?
LIVERYLive launched in 2021, born on a busy livery yard.
When I ask for support, who am I talking to?
Our team, who are all experienced equine professionals. Message us on WhatsApp, or use our video hub and knowledge base any time.
Key features
Can I send messages to all my clients at once?
Yes. Post on the noticeboard to everyone, to staff only, or to a horse group such as one field.
What is the ‘Documents’ feature?
A place for contracts, yard rules and passports, with control over who can see each document and a record of who has read it.
Does LIVERYLive include a calendar and arena bookings?
Yes. One yard calendar for farrier, vet, events and arena bookings, with arena bookings included in Pro.
Can I manage DIY, Part, and Full livery all in one place?
Yes. Set up packages for each, with allowances. The system works out what’s covered and what’s charged for each horse.
How does the digital To-Do list work?
Jobs from owner requests and staff are grouped by service, with extras colour coded. Staff tick them off and charges go on the bill automatically.
General
Can I use the app on a tablet?
Yes. The app works on tablets and iPads, which many yards keep in the tack room as their yard hub.
Does the app replace my current accounting software?
No. It isn’t a full accounts package, but it makes invoicing much quicker and syncs with Xero and QuickBooks.
How do I get help if I’m stuck?
Contact our team by email or WhatsApp, or book an online demo.
Is there a limit to how many staff members I can add?
No. Pro includes unlimited staff.
Is LIVERYLive available on both iPhone and Android?
Yes. There are apps for iPhone and Android, and a website for the office.
Privacy
Where is the data stored?
On high-security cloud servers with regular backups.
Are my horse records private from other yard users?
Yes. Owners only ever see their own horses.
How secure is the billing and payment information?
Card payments go through Stripe’s encrypted, industry-standard payment system.
Is my personal contact information hidden?
Yes. Messages happen inside the app, so your number stays private.
Who owns the data I put into the app?
You do. LIVERYLive never sells your or your clients’ information.
Billing & invoicing
How does the billing overview help me track late payments?
Every invoice shows when it was sent and when it was paid, so you can see who still owes at a glance.
What is the benefit of the pre-pay service option?
Set chosen services to be paid when they’re booked, so large bills don’t build up by the end of the month.
How do liveries pay their invoices through the app?
Owners get a notification and pay by card through Stripe.
Can I set up different rates and packages for different liveries?
Yes. Create your own packages and service prices, and give each horse the package that fits.
Horse profiles
Can I use the health tracking features to monitor recovery from an illness or injury?
Yes. Log readings such as weight and temperature and see them as graphs to share with the owner or vet.
What happens to the horse’s profile if the horse leaves the yard?
The profile can move with the horse, either to another LIVERYLive yard or to the owner’s own Solo account.
How does the app help prevent missed routine care like vaccinations?
Vaccination, farrier and insurance dates are kept on each profile, and anything overdue or expired is flagged in red on the horses list.
Who can view and update a horse’s health records?
The yard and the horse’s owners. Other liveries can’t see them.
Are horse profiles difficult for yard staff to update during a busy day?
No. Staff can update profiles from their phone in the app as they go round the yard.
Still have a question?
Talk to our team of experienced yard managers by email, WhatsApp or a live demo.