Crumleigh Heath

The yard

Crumleigh Heath is a full and part livery yard with around 40 horses when full. It also runs regular clinics and hosts shows for local riding clubs. The owners have run it for nearly three years.

They set out to find a private equestrian property, couldn’t find one, and bought a large equestrian centre instead. With so many local yards closing, it felt wrong not to open the facilities to other riders.

Welfare first

The horses come first, and the whole team shares that view. The yard welcomes every discipline, from happy hackers to eventers. “No horse stands in a field wishing it was competing.” If a horse isn’t settled in its field or stable, the yard changes the arrangement rather than expecting the horse to adapt.

Why they joined LIVERYLive

The yard joined in May 2023. Managing a paper diary and WhatsApp requests was tiring and a poor use of time, and the owner suspected services and extras were being missed, costing the yard real money.

The features they use most

Invoicing: the biggest change

Listing every item on an invoice used to take days. Now it’s almost instant. Owners can follow their charges through the month so there are no surprises, fewer items are missed, and overdue invoices can be resent as reminders.

How owners and staff have taken to it

Owners are positive, and some new clients chose the yard partly because it uses LIVERYLive. They can see requests approved and then completed, so they trust nothing has been missed. Staff find it clearer, assign jobs to each other from their phones, and can see who approved and completed each task, which helps fix problems without blame.

The feature they didn’t expect to love

Custom services and products. Simple, no-cost options have replaced long written requests, and staff-only services can be hidden from clients.

The biggest benefit

Time, for the owner and for clients, and much less stress. No more late-night calls from owners who forgot to write something in the diary. They request it instantly and see when it’s done. In the owner’s words: “Like Ronseal, it does exactly what it says it does!”