Frequently Asked Questions

To create your own Livery Live account select Join Livery Live on our website homepage; this will start your free 6 week trial. No money will be debited until the end of your trial period.

Secure Payment is made via Stripe or GoCardless. Livery Live does not have access to your card or bank account details.

Payment for 1 calendar month’s subscription for the number of horses selected will be deducted the 1st day after the free 6 week trial period ends. Following payments will be debited on the same day each subsequent month to renew your subscription for a period of 1 full calendar month.

You can cancel your free 6 week trial period/monthly subscription at any time. Log into your account via the website and select ‘Yard Services and Settings’ then ‘Unsubscribe' or email us at [email protected] at least 48 hours before your trial period is due to end or subscription is due to renew.

Please refer to our Terms and Conditions for full details.

Yes, please send us an email and we will change your selected number of horses.

Enter the horse's name, owner's name and email address, they will get an email from Livery Live inviting them to join the app.

Don’t worry if you don’t have their email address you can add it in later

If one of your grooms owns a horse on your yard, they can be added as a member of staff via the ‘users’ menu. Then added to a horses profile via the ‘existing user’ option.

Using our website:

1. Select: 'Horses' - Left Main Menu
2. Select: 'The Horse’s Name'
3. Select: 'Owners'
4. Select: 'Add New Owner' or 'Add Existing Owner'

Using our app:

1. Select: 'Horse Icon' - Bottom of Home Screen
2. Select: 'The Horse's Name'
3. Select: 'Owners'
4. Click '+' - Top Right
5. Select: 'Add New Owner' or 'Add Existing Owner'

Not to worry you can now download and use the app as an individual horse owner for free!

Go to 'join Livery Live' and select the individual horse owners option. This will allow you to set up and manage your own horse. You can set up your horses calendar and set reminders to book the vet, farrier, physio and so much more!

When you become part of the LiveryLive family you will also have access to our partners page.

Using our website:

1. Select: 'Yard Services and settings'
2. Select: 'Add Service'

Using our app:

1. Select: 'Settings' - Top Right
2. Select: 'Services'
3. Click '+' - Top Right

Horse owners can request extra services through their app by clicking the blue + button on the bottom of the screen.

You will get a notification and it will come through as a ‘pending request’. You can then choose to accept/decline this request.

There are 2 ways of adding to a horse's bill: 'directly' and by 'completing a task'.

Directly:

Select add debit within the horses billing section, then choose from your list of services (set up in the yard services and settings menu). You can also edit the price if you need to.

Completing a task

Once a task on the to-do list has been completed it automatically adds to the horse’s bill. The date shown on the bill will be the date the task was ‘marked as complete’, not when it was requested.

If you need to delete a horse that has left your yard, simply go into 'the horse', select 'about', scroll down to the bottom and hit 'delete'.

We recommend using the ‘deactivate’ feature on the website to keep this horse's billing history on your system. Once deactivated this horse doesn’t count as part of your total number of horses.

There are 2 ways to send an invoice:

Bulk send:

• Use the 'Bulk send invoices' button on the invoice tab
• This will give you the option to select which month and which horses to send invoices to
• This will send an email to your horse owners selected as 'receive bills' within the horse owners section. It will also appear on their app

Individually:

• Within a horses profile use the 'add invoice' button at the top right
• This will give you the options of which items you would like to include in an invoice and which owner you would like to sent it to
• You can then personalise the payment information at the bottom before sending
• Use the 'preview' button to view and download a pdf of the invoice

Go to 'Yard Services and Settings' to add your yards payment details to the bill.

Yes, click 'Export' to download a PDF.

When you add a debit directly to the horse bill use the 'recurring' tick box. This is designed for things like stable rent.

On the website go into the horses profile and select ‘owners’ You can then use the edit options to select which owner/s you want to send an invoice to.

There are 3 visibility options for horse owners when adding to the calendar. They can choose from:

Everyone - For public information such as arena bookings.

Me and yard staff - this is for information that is private to the individual horse but the yard staff need to know. Yard staff and managers will be able to see this on the main calendar and it will be shown with a padlock symbol next to it.

Only me - For private entries just for the horse owner to see.

A padlock symbol means that the calendar entry can only be seen by the horse's owner and staff.

Yes, When you add a calendar event we have now added a recurring option, you can select from weekly, fortnightly or monthly. You can also select an end date.

As a yard owner when you set up your account you can create calendar categories for you, your staff and horse owners to add to. Categories have the following options:

• Colour code
• Accept automatically (this gives you the flexibility to decide if horse owners can freely add to the yard calendar or if you would like to accept entries before they are visible to everyone)
• Disallow overlaps (for categories such as sole use arena bookings)

Yes. When you create your categories you have the option to enter a price for booking. This price is for every 30 minutes and will add to the selected horses bill the day after the event.

On the website go to the ‘Staff Rota’ menu.

On the app go into the yard calendar and select the + button. Then choose if you want to add to the yard calendar or staff rota.

Here you can set up your staff rota. Use the working/not working options to plan your rota.

On the website go to the ‘staff report’ tab’. Here you can use the date filter options and see the total number of staff working hours.

Yes. When they view their staff rota there is an option to ‘request holiday’ they can select the dates and send this to the yard manager for approval.

When approved this will show on the staff rota in red as ‘approved holiday’.

Yes, within the yard services and settings menu you can create groups of horses.

A group of horses can be added to a calendar event or used to filter the feed chart.

In your yard services and setting menu (on the website and app) you can add feeding times (8AM/5PM) and your feed types (types of chaff, mixes and balancers).

To add to the feed chart:

On the website select ‘feed chart’ from the left hand menu. Then select ‘edit chart’. You can then add in amounts and any notes you need to.

On the App: Go into the horse's profile and go into the feed option. Here you can add in amounts of each feed and any notes.

Yes! Go into your settings on the app and then to feed board options.